Job Description

We are seeking a Customer Experience Manager to join our team and oversee the entire customer journey, from our sales platforms to our call center and delivery service. The ideal candidate will have experience in customer service management, marketing, and promotions, with a focus on improving the customer experience and driving sales growth.

Key Responsibilities

• Manage the customer service team to ensure seamless communication and resolution of customer inquiries and issues.
• Oversee the implementation of marketing campaigns, with an emphasis on digital and promotions, to attract and retain customers.
• Analyze customer feedback and data to identify areas for improvement and implement strategies to enhance the customer journey.
• Collaborate with the sales team to optimize sales platforms and maximize customer engagement and retention.
• Develop and maintain relationships with customers to ensure their needs are met and exceeded.
• Monitor key performance indicators related to customer satisfaction, sales growth, and retention, and develop action plans to address any areas of concern.
• Provide ongoing training and support to the customer service team to ensure they are equipped to deliver exceptional service.

Requirements

• Bachelor’s degree in Business Administration, Marketing, or related field.
•  Proven experience in customer service management and marketing, with a focus on digital and promotions.
• Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks simultaneously.
• Excellent communication and interpersonal skills, with a customer-centric mindset.
• Ability to analyze data and make data-driven decisions to improve the customer experience.
• People-oriented with a passion for delivering exceptional customer service.