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Frequently Asked Questions

What is LPG and where does it come from?

LPG is the by-product from the distillation of crude oil and the processing of wet gases such as NGLs (natural gas liquids). ​​Liquefied petroleum gas (LPG or LP gas) is a fuel gas which contains a flammable mixture of hydrocarbon gases, specifically propane, propylene, butylene, isobutane, and n-butane.

Is LPG safe to use in my home?

Answer: Absolutely! LPG is a safe and eco-friendly energy source. Our company ensures that all safety standards are met during the distribution and handling of LPG, providing you with peace of mind while using it in your home.

How do I make the switch to using LPG?

You can switch to propane as easy as 123… by calling CWH Gas and talking with our certified customer service staff. We provide free estimates, so give us a call at 876-978-2665.

Why is LPG considered “green”?

Because it is a renewable, sustainable energy source and is cleaner than our current major source of energy generated by burning diesel fuel to power Jamaica. Burning LPG to make energy reduces the amount of heavy metals, hydrocarbons, and emissions that are released into the atmosphere. LPG is not like the gaseous HFC (Hydrochlorofluorocarbon) refrigerant nor a CFC (chlorofluorocarbon) so it does not harm our delicate ozone layer.

How do I order a gas delivery?

There are several ways you can order gas. The first option is to call the CWH Gas call centre  and request a delivery. The second option would be to use the Shop Now button on this website  and the third is to use the CWH Gas mobile app, downloadable from the Google Store. Remember to sign up as a Club member by clicking CWH Gas Club on this website to get great deals and for convenience. 

Will CWH Gas deliver gas to me if I am not at home?

Yes, we will. There are some policies you have to be aware of to get gas delivered while you are out. The first is by pre-paying at our offices. Also, you can order on the website and select your delivery address, then make arrangements with our call centre for delivery.

Why does LPG smell bad?

LPG gas is colourless and odourless in its original state, so the chemical ethyl-mercaptan is added to it to create a distinctive smell (similar to the strong pungent scent of rotten eggs). If you smell a foul odour, call CWH Gas right away.

What should I do if I think I smell leaking gas?

Extinguish all smoking materials and open flames and immediately leave any area where LPG fumes are present. If possible, open the windows and doors to increase the flow of ventilation through the room. If you are not able to locate the source of the gas, exit the building and shut off the gas cylinder (righty, tight) at the tank (regulator). Call CWH Gas. 

If I run out of LPG, why does my LPG installation system have to undergo a leak test?

If your tank is completely empty and there is no vapor pressure in the tank, then there is a high possibility that you may have a leak. In today’s world of gas appliances, almost all of them have low pressure shut off safety features. Modern safety measures are in place to ensure that your appliance always operates safely. If your appliance still has a standing pilot, then your pilot could evacuate your line completely, but you should still have your system inspected to be 100% sure.

Do Cylinders or Bulk Storage LPG Tanks Ever Explode?

There is a possibility, but it is highly unlikely. Conditions have to be extraordinary for this to happen. It is called a BLEVE (Boiling Liquid Expanding Vapor Explosion). This is caused by flame impingement on the tank, and it can only be caused this way. You cannot shoot a tank or drop it to make it explode. You are safer using propane in your home or business than you are putting gas in your car.

While Hollywood would have you think otherwise, LPG tanks do not explode. Nor do they implode, rupture or come apart on their own due to the safety devices and mechanisms in place to prevent tank explosions and accidents

What is the difference between propane and butane?

Answer: Propane and butane are both components of LPG and have different characteristics.

Can I use LPG for heating and cooking?

Answer: Yes, you can use LPG for both heating appliances and cooking equipment. LPG offers consistent and controllable heat, making it an excellent choice for various household applications.